How to Report a Claim

No one wants to suffer a loss but, if it happens, here are some guidelines to follow:

  • First, contact your agent or broker. They will assist you in filing your claim.
  • If your agent or broker is not available, you can contact us from anywhere in Canada or the Continental United States using our toll-free:
    • 24-hour claims response line at 1-800-268-3069.
    • This number is available 24 hours a day, 7 days a week.
  • If you have suffered a loss, please contact us by telephone for prompt claims service. To ensure personal service of your needs, we ask that you do not contact us by email.

Information that you should have available for an automobile loss

  • Names, addresses, telephone numbers, insurance companies and policy numbers of all parties involved
  • Name, badge number and police force of investigating officer(s), if reported to police
  • Addresses and telephone numbers of any witnesses
  • Address and telephone number of the location of your vehicle, if towed

Insurance Crime

Insurance crime is estimated to cost Canadians several billions of dollars a year in insurance premiums and health care, emergency services and court costs. Sometimes it's the work of organized groups or gangs that stage collisions or coordinate the shipping of stolen vehicles overseas.

Here are some red flags that could suggest a staged collision:

  • A low-speed impact with little damage to the vehicles involved and multiple occupants in each vehicle claiming soft tissue injuries.
  • An auto-insurance policy that was recently issued.
  • Conflicting descriptions by those at the scene about how the accident took place.
  • A tow truck is almost immediately on the spot.
  • Someone at the scene suggests a repair facility, clinic or other service provider.

Information that you should have available for a property loss

  • Address and telephone number where you can be contacted
  • Details of the claim
  • Your policy number
“ …the Inspector spoke to both Tom and I about the oil tank. What a difference in inspection!! She actually EXPLAINS things so that you can understand. She was very professional, yet personable as well. We are VERY pleased to have switched insurance companies. We only ask ourselves - Why didn't we do it sooner!!! ”



Insurance and loss prevention go hand in hand. We are owned by our policyholders and our primary goal is to help our policyholders.
Loss prevention is an important part of that help.

Swimming Pools

Swimming Pools

When the hot weather comes, the backyard swimming pool becomes a popular place. Nothing provides instant relief from hot weather quite like a swimming pool. But a pool can be a site for tragedy if common sense rules aren't followed.

Most swimming accidents are preventable, but sometimes people can become so relaxed under sunny skies that they forget to use common sense. The Peel Regional Police would like to share a few guidelines to promote fun & safety during the pool session.

  • Tell visitors your pool rules.
  • Always supervise children and young teens.
  • User personal flotation devices for support, not toys.
  • Backyard pools must be enclosed with a fence that meets the municipality law for height and other requirements. It should prevent direct access from the house, have gaps no more than ten centimetres to prevent climbing, and have a self-closing, self-latching gate with an inside latch for permanent locking. Close the pool gate, save a child's life.
  • Never leave furniture near the fence that would enable a child to climb over the fence.
  • Most children who drown in backyard pools gain access from the house. If your pool is not fenced off from the house, install child resistant locks at least 1.5 metres (five feet) above the floor on all doors leading to water.
  • Encourage sobriety from your guests when entertaining near the pool.
  • Designate a "pool supervisor" who knows CPR. It is advisable for parents, guardians and babysitters to know CPR.