What to expect when your claim is reported to Peel Mutual Insurance:

  1. Your Claim will be assigned to one of our knowledgeable and dedicated claims professionals.  Once your claim notice has been received in our office from your broker/agent you can expect our claims professional to contact you within 4 hours.  Our claims professionals strive to provide best in class claims service from the first contact with you all the way to the completion of your claim.
  2. Our claims professional’s will work with you to obtain all the necessary details of your loss and support you in claims process.  We will assist in the best approach to resolving your claim with the utmost efficiency.
  3. In some losses your claims professional may need to provide you with assistance through our network of trusted preferred vendors which include Auto Body Repair Shops, Contractor and Restoration specialists.  We stand behind and guarantee the products and services of all of our preferred provider vendors. Of course, you are always free to choose your own vendor.
  4. For an auto claim involving injuries, Peel Mutual has a network of trusted treatment clinics we work with to have you treated for your injuries.  In most cases we can assist in getting you an appointment within 24-48 hours of advising us of your injuries.  There are 175 plus clinics to serve you and these clinics will also assist you in completing all the insurance paperwork required for your injury claim.
  5. One of the services that Peel Mutual is proud to offer our customers is our Claims Counselling. With this service you can feel free to contact us and ask any questions surrounding claims issues.  For example, we can answer questions about a car accident and coverage’s, a loss or damage to your home.  Our Claim Professionals are ready to offer their knowledge, assistance and in some cases help you decide whether to make a claim.
  6. At Peel Mutual Insurance Company we strive to have your claim payment processed within 1-2 business days after your claim has settled and is completed.