Service Guarantee

How to Report Your Claim

Service Guarantee

What to expect when your claim is reported to Peel Mutual Insurance:

1. Your claim will be assigned to one of our claims representatives, who will contact you within 4 hours of receiving your claim notice from your broker/agent.
2. Our claims representative will obtain details of your loss to determine the best approach to resolve your claim.
3. We will provide you with assistance through our network of preferred vendors to replace or repair any damaged or stolen property. We guarantee the products and services of these vendors. Of course, you are free to choose your own vendor.
4. Claims counselling: you can contact us to ask questions on any claims issue, such as a car accident or damage to your home. We will answer your questions, confirm your coverage, record the details, and provide you with relevant information to help you decide whether or not to make a claim.