"...From the first time I spoke with her on the phone, to the last e-mails we exchanged, customer service was of the utmost professional and courteous. I am very impressed with the service I was provided."
Insurance and loss prevention go hand in hand. We are owned by our policyholders and our primary goal is to help our policyholders. Loss prevention is an important part of that help.
It is unfortunate that this is a problem at all, but it is.