How to Report a Claim

No one wants to suffer a loss but, if it happens, here are some guidelines to follow:

  • First, contact your agent or broker. They will assist you in filing your claim.
  • If your agent or broker is not available, you can contact us from anywhere in Canada or the Continental United States using our toll-free:
    • 24-hour claims response line at 1-800-268-3069.
    • This number is available 24 hours a day, 7 days a week.
  • If you have suffered a loss, please contact us by telephone for prompt claims service. To ensure personal service of your needs, we ask that you do not contact us by email.

Information that you should have available for an automobile loss

  • Names, addresses, telephone numbers, insurance companies and policy numbers of all parties involved
  • Name, badge number and police force of investigating officer(s), if reported to police
  • Addresses and telephone numbers of any witnesses
  • Address and telephone number of the location of your vehicle, if towed

Insurance Crime

Insurance crime is estimated to cost Canadians several billions of dollars a year in insurance premiums and health care, emergency services and court costs. Sometimes it's the work of organized groups or gangs that stage collisions or coordinate the shipping of stolen vehicles overseas.

Here are some red flags that could suggest a staged collision:

  • A low-speed impact with little damage to the vehicles involved and multiple occupants in each vehicle claiming soft tissue injuries.
  • An auto-insurance policy that was recently issued.
  • Conflicting descriptions by those at the scene about how the accident took place.
  • A tow truck is almost immediately on the spot.
  • Someone at the scene suggests a repair facility, clinic or other service provider.

Information that you should have available for a property loss

  • Address and telephone number where you can be contacted
  • Details of the claim
  • Your policy number
“ ...thank you so much for your quickness and efficiency....your company has been so supportive and caring....I look forward to years of being a loyal client. ”

Jeannetta M.


Insurance and loss prevention go hand in hand. We are owned by our policyholders and our primary goal is to help our policyholders.
Loss prevention is an important part of that help.

Avoiding Cottage Fires

Avoiding Cottage Fires

  • To protect your cottage, consider a few fire safety tips. For the structure itself, select fire-resistant materials; metal roofing and aluminum siding may not look as nice as logs and wooden shingles, but they're a wiser safety choice. If you can't resist wood, treat it with a fire-retardant every few years.
  • Dry grass and debris collect under open porches, decks and floors, so close them in. This will keep sparks from blowing in and setting fire to the dry floor joists or rafters.
  • As you would in any home (but especially one you don't always live in), maintain the fuse boxes, heaters, wiring, stoves, and other possible heat sources. Store any cleaning fluids and other flammable materials in approved containers. Stack any firewood or lumber well away from the building.
  • Keep fibreglass boats and canoes away from buildings, since they're highly flammable. Store them upside down, one metre above ground level, either on a clearing or a rock. If you're storing a powerboat nearby, remove any gasoline.
  • Finally, keep the phone number for reporting a forest fire near your phone. If you notice a fire spreading, your quick attention could be a real break for the forest and everyone in the area.